1. Purpose of This Document
This document sets out official information on the contact and support procedures available to registered and prospective users of Palace of Chance Casino. It specifies the available communication channels, the scope of support, and the procedures applicable to account-related, technical, and compliance inquiries.
Palace of Chance Casino is operated by Primrose Media Limited, registered under company number 15804, with a registered address at Hamchak, Mutsamudu, The Autonomous Island of Anjouan, Union of Comoros. The casino operates under the Computer Gaming Licensing Act 007 of 2005, issued by the State of Anjouan, Union of Comoros.
2. Available Contact Channels
Palace of Chance Casino provides the following verified contact channels for user inquiries:
Channel | Details | Availability
Email Support | [email protected] | Available at all times
Live Chat | Accessible via the support section of the official website | 24 hours a day, 7 days a week
Telephone | (844) 334-7041 (toll-free) | Subject to operational hours
For all formal written inquiries, including account disputes, verification requests, and compliance-related matters, users are advised to use the email address [email protected]. Live Chat is accessible from the official website at palaceofchance.com and is intended for real-time assistance.
3. Scope of Support
The Customer Service Department handles inquiries within the following categories.
3.1 Account Access and Status
Users who are unable to access their account, whose account has been locked, suspended, or closed, or who require information regarding a dormant account, must contact the Customer Service Department directly. This includes situations where a user wishes to withdraw funds from an account that is inaccessible or has been closed. Such requests are processed exclusively through the Customer Service Department and are not resolved through automated systems.
3.2 Identity Verification
Inquiries related to the identity verification process, submission of required documentation, or the status of a pending verification review must be directed to the Customer Service Department via email at [email protected]. Users should include their registered account details in all correspondence to facilitate processing.
3.3 Technical Issues
Reports of technical errors, platform access failures, or issues affecting the user’s ability to use the service should be submitted through Live Chat for immediate assistance or via email for non-urgent matters. Users should provide a clear description of the issue, including the date and time of occurrence and any relevant account information.
3.4 Compliance and Legal Inquiries
All formal legal correspondence, regulatory inquiries, or compliance-related communications must be submitted in writing to the registered operator, Primrose Media Limited, at the address stated in Section 1 of this document, or via email to [email protected].
4. Unsolicited Communications and Phishing Risk
Palace of Chance Casino does not send unsolicited promotional emails to individuals who have not opted in to receive such communications. If a user receives an unsolicited email that claims to promote Palace of Chance Casino products or services, this must be reported without delay by contacting [email protected] or by using the Live Chat support channel.
Users must not respond to, click links within, or provide personal information in response to any unsolicited communication that claims to originate from Palace of Chance Casino. The casino assumes no responsibility for actions taken by users in response to communications that have not been sent through official channels.
5. Access Restrictions and Eligibility
Palace of Chance Casino is accessible only to users who meet the minimum age requirement of 21 years or older. Users who do not meet this requirement are not permitted to create an account or use the service.
Access to the service, including the ability to use certain features, may be affected by the user’s country or region of residence. Users located in Canada or other jurisdictions are advised to review the applicable terms and conditions available at palaceofchance.com/terms.php to confirm their eligibility prior to contacting support regarding access issues.
Palace of Chance Casino operates in compliance with the laws of the State of Anjouan, Union of Comoros. Users are individually responsible for ensuring that their use of the service is consistent with the laws of their own jurisdiction. The Customer Service Department does not provide legal advice regarding the applicability of local laws to individual users.
6. Response Procedures
Inquiries submitted via email to [email protected] are processed during operational hours. Users should retain a copy of all correspondence submitted to the Customer Service Department for their own records.
When contacting support, users should provide the following information to enable efficient processing:
- Registered email address associated with the account
- Full name as registered on the account
- A clear description of the inquiry or issue
- Any relevant reference numbers, dates, or supporting documentation
Failure to provide complete information may result in delays in processing the inquiry.
7. Official Website and Contact Verification
The sole official website of Palace of Chance Casino is palaceofchance.com. Users should verify that all contact details used correspond to those published on the official website. Palace of Chance Casino does not operate through any other domain and is not responsible for information published on third-party websites, including review platforms, affiliate directories, or comparison sites.
For all support-related matters, users in Canada and other jurisdictions are required to use only the contact channels listed in Section 2 of this document.